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Quality Assurance Analyst (QA) Intern

  • Posted by BayPort
  • 2023-10-08 01:26:09
  • Johannesburg
  • ZAR4,000.00 - 4,500.00 / Month
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the interactions between the customer solution centre representatives and our existing and potential customers. The analyst will monitor and evaluate inbound and outbound calls to assess technical accuracy, customer service performance, compliance to company policies and procedures and identify any training or coaching that may be required.

STIPEND: R4 500 Per Month

EDUCATION

MINIMUM QUALIFICATIONS
  • National Diploma: Contact Centre Management (NQF Level 5) or,
  • NQF Level 5 or higher related qualification
DESIRED REQ UIREMENTS
  • 2 years working experience in a Call Centre environment
  • Assessor, and coaching skills advantageous
OTHER REQUIREMENTS
  • Presentation skills

Type:
Permanent
Availability:
Full time
Views:
54
Salary:
ZAR 4,000.00 - 4,500.00 / Month
Contact Name:
BayPort

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