South Africa, South Africa

• Effective management of customer resolution via the CRM system to minimize machine downtime.
• Limited knowledge on trouble shooting the LPM’s Payout Machines on faults and queries.
• Effective use of the National Central Electronic Monitoring System (“NCEMS”) when performing tasks and resolving LPM faults
• Demonstrate a high level of customer service at all times through adherence to contact center SLA’s and key performance indicators “(KPI’s”)
• Ensure that dispute resolution procedures are performed timeously.
• To focus on results, managing work, planning and organizing
• To multi-task, using multiple systems and contact center applications simultaneously.
• To express potential through adaptability, initiating action, work standards, innovation and stress tolerance
• Written and verbal communication with all levels of management, customers and third-party service providers
• Customer relationship ability on all levels to retain the customer, conflict management and gaining commitment.
• To achieve goals by contributing to team successes and follow up

• Grade 12
• English, with a second and/or third language would be advantageous.
• Technical troubleshooting experience
• Call/Contact center experience
• To work shifts