Your Key Tasks:

• Receiving and processing all transport orders coming from customers/ factories • Respond to routine customer enquiries concerning service ordered • Track the status of orders in the Transport Management System and communicate issues and solutions • Monitor performance of 3PLs • Maintain communication on a daily basis with customers (DC and factory) and take action responding on their needs • Manage exports of finished goods through 3Ps to surrounding Southern African countries. • Monitor, identify and implement improvement opportunities on Cost and Service (incl. coordination with procurement) • Balance the operational trade-offs between cost, capacity constraints, and service by proposing and implementing creative solutions • Support the evaluation and selection of new 3PLs • Support the MU logistics lead • Implement new transport lanes if required/ Implement new 3PLs if required • Monitor the IT systems (OTM) and ensure compliance of all operational procedures • Customer Connect meetings • Support selection and implementation of a new transport management system • Provide reporting on logistics metrics • Interface with other sub-Saharan MCO leads to support and report on logistics operations and problem resolution. Stakeholder Management and key interfaces: • Responsible for Logistics between ports/ factories / 3PMs and DCs • Engagement with MU-planning to define service requirements • Engagement with factories to define service requirements • Reports to the MU SC Lead Key interfaces: • MU Logistics lead, Sourcing units, Planning functions, Customer Service teams, Other TeaCo Logistics units outside your geography External: • 3PL suppliers, DCs, product suppliers, freight carriers, third party manufacturers Skills and Experience ESSENTIAL • Education: Bachelor’s Degree in Logistics or equivalent • Minimum 3-year experience in similar positions in Logistics / Planning • Fluent in English • Proficiency in MS Office applications • Transport Management System knowledge PREFERRED • SAP knowledge Who we are looking for: • Results-oriented, proactive thinker with a focus on continuous improvement and customer service • Strong verbal and written communication skills to effectively interact with external and internal parties and the ability to function effectively as part of a team to gain cooperation of individuals across the organization • Ability to work in a challenging business environment, to demonstrate flexibility by managing numerous priorities concurrently and ability to work under pressure to meet deadlines Strong attention to detail and analytical skills • Independent self-starter, ability to discover opportunities and grow the business